Transform your balcony or terrace into a thriving garden. Perfect for Birmingham flats and compact city spaces across the UK.
Start Your Urban Garden Today
Tell us about your space and we'll help you create the perfect compact garden.
Privacy Policy
Effective Date: 7 November 2025
1. Introduction
UrbanBloom ("we", "our", "us") is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Data Controller
UrbanBloom is the data controller responsible for your personal data. You can contact us at privacy@urbanbloom.co.uk.
3. Information We Collect
We collect the following personal data:
Name
Email address
Space type and light access information
Gardening goals and preferences
4. How We Use Your Information
We process your personal data for the following purposes:
Providing personalised gardening advice and tips
Sending newsletters and updates about urban gardening
Improving our services and website
Complying with legal obligations
5. Legal Basis for Processing
We process your data based on:
Your consent
Our legitimate interests in providing gardening services
Compliance with legal obligations
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, typically up to 3 years from your last interaction with us.
7. Data Sharing
We do not sell your personal data. We may share data with trusted service providers who assist us in operating our website and conducting our business, all subject to confidentiality obligations.
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure of your data
Object to processing
Data portability
Withdraw consent at any time
9. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
10. Cookies
Our website uses cookies. Please see our Cookie Policy for detailed information.
11. International Transfers
Your data is stored and processed within the UK. Any international transfers will be protected by appropriate safeguards.
12. Contact and Complaints
For privacy concerns, contact privacy@urbanbloom.co.uk. You have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Terms of Service
Effective Date: 7 November 2025
1. Agreement to Terms
By accessing UrbanBloom's website and services, you agree to be bound by these Terms of Service and all applicable UK laws and regulations.
2. Service Description
UrbanBloom provides information, advice, and resources related to urban gardening, balcony gardening, and compact hydroponic systems for UK residents.
3. User Obligations
You agree to:
Provide accurate and complete information
Use the service lawfully and responsibly
Not misuse or attempt to compromise our systems
Respect intellectual property rights
4. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of UrbanBloom and protected by UK copyright law.
5. Disclaimer of Warranties
Our services are provided "as is" without warranties of any kind. We do not guarantee specific gardening results.
6. Limitation of Liability
To the fullest extent permitted by UK law, UrbanBloom shall not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
7. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
8. Changes to Terms
We reserve the right to modify these Terms at any time. Continued use of our services constitutes acceptance of revised Terms.
In accordance with the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of purchase without giving any reason.
2. Cancellation Period
The 14-day cancellation period begins on the day you receive the goods or, in the case of digital services, the day the contract is entered into.
We will process your refund within 14 days of receiving your cancellation notice. Refunds will be issued using the same payment method used for the original transaction.
5. Return of Goods
If you have received physical goods, you must return them within 14 days of notifying us of your cancellation. You will be responsible for the cost of returning goods unless they are faulty or not as described.
6. Exceptions
The right to cancel does not apply to:
Perishable goods (such as plants or seeds)
Digital content if you have agreed to immediate delivery and waived your right to cancel
Custom-made or personalised items
7. Faulty or Damaged Goods
If goods are faulty or damaged, please contact us immediately at refunds@urbanbloom.co.uk. We will arrange for repair, replacement, or refund as appropriate under UK consumer law.
Cookies are small text files placed on your device when you visit our website. They help us provide you with a better experience.
2. How We Use Cookies
We use cookies for:
Remembering your cookie preferences
Understanding how you use our website
Improving website functionality
Providing personalised content
3. Types of Cookies We Use
Essential Cookies: These cookies are necessary for the website to function properly, including remembering your cookie consent preferences.
Analytics Cookies: We use these to understand how visitors interact with our website, helping us improve user experience.
Functional Cookies: These enable enhanced functionality and personalisation.
4. Third-Party Cookies
We may use third-party services that set cookies on our website, such as analytics providers. These third parties have their own privacy policies.
5. Managing Cookies
You can control and manage cookies through your browser settings. Most browsers allow you to:
View and delete cookies
Block third-party cookies
Block cookies from specific sites
Block all cookies
6. ICO Compliance
Our use of cookies complies with the Privacy and Electronic Communications Regulations (PECR) and guidance from the Information Commissioner's Office (ICO).
7. Cookie Duration
Your cookie preferences are stored for 12 months. After this period, we will ask for your consent again.
8. Updates to This Policy
We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated effective date.